http://www.inoc.com/news/ en Copyright 2012 Tue, 10 Jan 2012 14:48:14 -0600 http://www.sixapart.com/movabletype/ http://blogs.law.harvard.edu/tech/rss Supports Customer Growth and Improves Workflow Northbrook, Ill. – January 10, 2012 – INOC, a 24x7 Network Operations Center (NOC) and global provider of NOC monitoring, reporting and support services, completed another expansion of the Madison NOC facility to support new clients and growth from existing clients. The expanded NOC is twice the size of the previous facility and improves workflow between various support groups and the NOC. INOC continues to operate a Disaster Recovery NOC near Chicago. “The new layout is designed to improve communications between service turn-up and 24x7 support teams”, says Rick Smith, INOC’s vice president of Customer Advocacy. “The turn-up team is continuously engaged with our clients even after the initial service turn-up. All changes and additions to our clients’ NOC support go through this team and therefore having good workflow is paramount to delivering high-quality services to our clients.” The expanded NOC also incorporates improved sound absorption, upgraded network infrastructure and physical security. In addition, the workflow changes improve the NOC Management’s ability to work with the NOC Engineers by providing better visibility in to operations. “INOC is constantly working on ways to improve NOC support for our clients”, says Prasad Ravi, CEO of INOC. “This investment in NOC expansion is a reflection of our commitment to deliver on our goal of 100% customer satisfaction.” ]]> http://www.inoc.com/news/2012/01/inoc_expands_madison_network_o.php http://www.inoc.com/news/2012/01/inoc_expands_madison_network_o.php Tue, 10 Jan 2012 14:48:14 -0600 Increased Customer Engagement Key to Service Excellence Northbrook, Ill. – June 7, 2011 – INOC, a 24x7 Network Operations Center (NOC) and global provider of NOC monitoring, reporting and support services, appointed Rick Smith to lead INOC’s new Customer Advocacy function bringing the customer to the forefront of INOC’s quality control initiatives. In his new role as vice president of Customer Advocacy, Smith will be leveraging his more than 25 years of operational and NOC experience to identify, design and deploy service improvements across INOC. “Giving the customer a stronger voice within INOC will help us prioritize and focus our efforts to more rapidly resolve and deliver innovative solutions,” says Smith. “We don’t take for granted the confidence customers put in our NOC professionals, processes and tools. Ensuring optimal network performance for our customers is paramount, but we also want our customers to perceive us as easy to do business with and a partner.” Key areas of focus will be soliciting customer feedback to improve INOC’s quality standard development process and to benchmark performance across the entire service blue print. In addition, Smith will be a customer resource to address timely issues that require immediate attention and multi-department coordination to execute. “INOC’s goal is to achieve 100% customer satisfaction,” says Prasad Rao, president and chief operating officer at INOC. “Rick can work on both sides of the process – the customer and INOC side – to ensure that we are delivering service that meets our customers’ expectations and that we are employing the most efficient processes to help our staff consistently meet those quality requirements.” In addition to creating a customer advocacy role, INOC also recently recruited a new director of NOC operations – Brandon Atkins. Atkins has extensive NOC operations experience and has held management roles at Epana Networks and Covad Communications. ]]> http://www.inoc.com/news/2011/06/inoc_launches_new_customer_adv.php http://www.inoc.com/news/2011/06/inoc_launches_new_customer_adv.php Tue, 07 Jun 2011 10:39:12 -0600 Northbrook, IL – January 31, 2011 - INOC, a 24x7 Network Operations Center (NOC) and global provider of NOC monitoring, reporting and support services, recently received Disadvantaged Business Enterprise (DBE) Certification from the Illinois Department of Transportation. The DBE certification will help INOC more effectively participate in contract opportunities for Illinois funded projects managed by the Illinois Department of Transportation, Chicago Transit Authority (CTA), Metra, City of Chicago, and Pace agencies. INOC is currently listed as a DBE in Illinois’ Unified Certification Program Directory which can be found at http://www.dot.state.il.us/ucp/ucp.html. “This new certification will help INOC compete more effectively and offer some of our key partners who service Illinois government agencies the added advantage of collaborating with a DBE,” says Prasad Ravi, chief executive officer of INOC. “INOC’s network monitoring services are a key, cost-effective tool for large-scale government, education and transportation clients with mission critical operations. INOC’s DBE status will further allow SDI to meet government minority participation goals while providing exceptional value to our clients,” says Robert Kettell, Senior Vice President of Networks and Infrastructure at SDI, which currently partners with INOC at several government agencies. The Illinois DBE Program complies with the U.S. Department of Transportation’s (DOT) regulations, 49 CFR Part 26, and is designed to ensure nondiscrimination in the award and administration of DOT-assisted contracts. http://www.inoc.com/news/2011/02/inoc_receives_disadvantaged_bu.php http://www.inoc.com/news/2011/02/inoc_receives_disadvantaged_bu.php Tue, 01 Feb 2011 09:53:56 -0600 NOC Support Services Enable Reliable and Efficient Fiber Services Northbrook, IL – December 6, 2010 - INOC, a 24x7 Network Operations Center (NOC) and global provider of outsourced NOC monitoring, reporting and support services for Carriers, today announces it has joined Allied Fiber’s Dark Fiber Community. The Dark Fiber Community is an online vendor directory that mirrors the fiber eco-system with participants ranging from fiber technology and equipment manufacturers to infrastructure providers and service vendors. INOC’s participation reinforces that remote network monitoring remains a critical component to delivering reliable dark and lit fiber services. Since September, Allied Fiber, the sponsor of the TMCNet online resource, has successfully recruited more than 35 companies to participate in the Dark Fiber Community. “High demand for bandwidth services is forcing rapid innovation in the fiber world. Adoption of these new ideas requires market confidence and there is no better way to foster that than to bring the fiber community together to collectively educate the end-user,” says Prasad Ravi, chief executive officer at INOC. “INOC is honored to participate in the Dark Fiber Community and embraces Allied Fiber’s vision of an 'all access' network or community that makes information on advanced fiber solutions readily available to all end-users.” INOC monitors and supports optical networks for several leading Tier 2 and 3 carriers including the top 10 Cable MSOs in the United States. INOC’s customized NOC monitoring solutions support a wide range of optical network technologies such as 10 Gigabit Ethernet (GigE), 10 Gigabit SONET, OCx ATM, any protocol – SONET, Ethernet, FibreChannel – over DWDM, GPON, and new and emerging technologies such as MPLS, PBB, and OTN. As service providers explore and experiment with new colocation elements such as container data centers or other physical hotel spaces, INOC’s NOC remotely monitors the infrastructure, security elements, physical space and electronics to ensure performance and provides support services to ensure availability and performance. “The Dark Fiber Community is an exciting new resource that not only matches network buyers with sellers,” states Hunter Newby, CEO of Allied Fiber, “but also acts as an educational platform for organizations that are looking to build their own networks. We are pleased to have INOC to help build the knowledge base of this community by providing relevant, useful information and technical expertise. The Dark Fiber Community is the type of free neutral environment which will stimulate continued open discussion and drive industry growth.” About Allied Fiber Allied Fiber was created to address America's need to eliminate obstacles for broadband access, wireless backhaul and lower latency through new, next generation long-haul dark fiber and an open access philosophy. The Allied Fiber team is comprised of experts in the fields of communications, network construction and finance. They are dedicated to building and providing access to an abundant supply of dark fiber in areas where it is most needed. The first phase of new duct and fiber construction will be between New York, NY, Ashburn, VA and Chicago, IL. For more information, please visit www.alliedfiber.com. Media Contact for Allied Fiber: Jaymie Scotto & Associates, LLC +1.866.695.3629 pr@jaymiescotto.com ]]> http://www.inoc.com/news/2010/12/inoc_joins_allied_fibers_dark.php http://www.inoc.com/news/2010/12/inoc_joins_allied_fibers_dark.php Mon, 06 Dec 2010 09:00:00 -0600 Network designed and managed by INOC delivers reliable Gigabit Ethernet connections for Sun Prairie School District, businesses, SPW&L smart water grid and other customers LINTHICUM, Md. – March 10, 2010 – Ciena® Corporation (NASDAQ: CIEN), the network specialist, today announced that Sun Prairie Water & Light (SPW&L), a municipal utility company based in Sun Prairie, Wis., has deployed its Carrier Ethernet Service Delivery (CESD) platforms to upgrade the service delivery capabilities of the utility’s fiber optic network throughout its serving area. The network is run by the utility’s communication services division, SPW&L Telecom, and is already connecting all 12 locations of the Sun Prairie School District, multiple locations for WPPI Energy, Brooks Tractor, Laker Software and other business customers, as well as providing the communications infrastructure for the utility’s smart water grid. SPW&L Telecom offers a variety of point-to-point and point-to-multipoint wide area network and Internet connections over the network that combine the reliability and performance of traditional carrier services with the cost-effectiveness of Ethernet. SPW&L Telecom’s network was designed and is managed on a 24x7 basis by its long-time partner, INOC, a global provider of outsourced network operations center (NOC) monitoring and reporting services. With a primary NOC in Madison, Wis., and a disaster recovery NOC near Chicago, Ill., INOC specializes in managing fiber optic networks to ensure their security, performance and availability to meet the strict service level agreements between service providers and their end customers. “As a locally owned and operated utility, our focus is always on providing reliable, low-cost services to our customers that deliver true value in this competitive communications market,” said Gary Sanders, general manager of SPW&L Telecom. “By upgrading to advanced Carrier Ethernet technology, we have increased our network capacity, reliability and ability to manage the traffic of different customers across the network so we can deliver rigorous service level agreements at competitive prices combined with our unwavering focus on local customer service.” In addition to its education and business customers, SPW&L’s water utility division has deployed Ciena’s CESD platforms at its water towers, well houses and reservoirs as the communications infrastructure for its new Supervisory Control and Data Acquisition (SCADA) system for intelligently monitoring and managing its water distribution facilities. By leveraging its own fiber network and fast, reliable Gigabit Ethernet connections, the utility was able to eliminate the cost and inefficiency of its old solution that required patching together leased lines from the local telephone company. SPW&L plans to implement a similar solution for its electricity facilities next year. SPW&L Telecom consulted with INOC about upgrading the fiber network in order to add greater bandwidth capacity, reliability and traffic management to the network it originally deployed in 1999. Brian Parker, manager of network engineering at INOC, commented, “INOC’s goal is to ensure that our customers get a reliable, high performance fiber optic network that meets their immediate and long-term capacity goals. We selected Ciena’s CESD platforms because of the resiliency capabilities, PBB-TE support, and the OA&M feature set that will enable more robust monitoring to address any connectivity or performance management issues.” Deployed by more than 100 customers worldwide, Ciena’s CESD portfolio is a family of service delivery and aggregation platforms that address a wide range of application, service, market and access technology requirements. The CESD products deployed in the SPW&L Telecom network include the CN 5305™ Service Aggregation Switch and CN 3920™, CN 3940™ and CN 3960™ Service Delivery Switches. “This deployment underscores the power and simplicity of our Carrier Ethernet solutions. As part of a public power company, SPW&L Telecom has the rights-of-way to build a municipal network, but as a customer-owned, non-profit company it needs to do so as cost-effectively as possible,” said Mike Aquino, senior vice president, global field operations at Ciena. “In working closely with SPW&L Telecom, INOC knew Ciena was the best choice for creating a feature-rich Carrier Ethernet network with carrier-class reliability and intelligent software to automate and accelerate the process for provisioning, delivering and managing services to multiple customers.” About Ciena Ciena specializes in practical network transition. We offer leading network infrastructure solutions, intelligent software and a comprehensive services practice to help our customers use their networks to fundamentally change the way they compete. With a global presence, Ciena leverages its heritage of practical innovation to deliver maximum performance and economic value in communications networks worldwide. We routinely post recent news, financial results and other important announcements and information about Ciena on our website. For more information, visit www.ciena.com. About Sun Prairie Water & Light Sun Prairie Water & Light (SPW&L) is a locally owned and operated electric and water utility, serving more than 13,500 customers throughout the Sun Prairie, Wisconsin, region. The Telecom Division of SPW&L offers fiber optic Internet and wide area network connectivity, providing area businesses and organizations with a variety of Internet, voice, high-speed data and video services. View original press release here. ]]> http://www.inoc.com/news/2010/03/spwl_telecom_upgrades_municipa.php http://www.inoc.com/news/2010/03/spwl_telecom_upgrades_municipa.php Wed, 17 Mar 2010 09:26:04 -0600

Contacts Wendie Larkin Topaz Partners Phone: 781-404-2411 Email: wlarkin@topazpartners.com Kathy Menis INOC Phone: 847-714-9909 ext. 105 Email: kmenis@inoc.com ]]> http://www.inoc.com/news/2009/07/what_companies_need_to_know_af.php http://www.inoc.com/news/2009/07/what_companies_need_to_know_af.php Thu, 02 Jul 2009 10:44:47 -0600 INOC comments on the need for more monitoring in a cloud computing environment Chicago, Ill - June 24, 2009 - INOC, a 24x7 NOC and global provider of outsource NOC monitoring and reporting services, recently released a podcast on the role of NOC services and support for companies which have adopted the use of cloud computing. This topic has become more important since the recent outages with Amazon, NYSE, and others. In the podcast, INOC CEO Prasad Ravi talks about the support considerations companies need to have when transitioning to the cloud. Click here to listen to INOC's podcast about cloud computing.

“The businesses using the cloud to run its applications still need to have visibility into their environment on how applications are running and performing,” said Prasad Ravi, CEO of INOC. “ This needs to happen 24x7, so when there are problems, which can be detected by 24x7 monitoring, they have good support mechanisms in place to investigate and restore service as quickly as possible. The cloud provider manages their own infrastructure, but it is up to the user to have the support infrastructure in place to monitor and manage their environment within the cloud.” Contacts Wendie Larkin Topaz Partners Phone: 781-404-2411 Email: wlarkin@topazpartners.com Kathy Menis INOC Phone: 847-714-9909 ext. 105 Email: kmenis@inoc.com ]]> http://www.inoc.com/news/2009/06/cloudcomputing.php http://www.inoc.com/news/2009/06/cloudcomputing.php Tue, 23 Jun 2009 14:25:31 -0600 CHICAGO, IL. USA – May 8, 2009 – INOC, a 24x7 NOC and global provider of outsource NOC monitoring and reporting services, recently released a podcast on the advantages and disadvantages of Sprint’s decision to outsource the management of its cellular network to Ericsson. In the podcast, INOC CEO Prasad Ravi talks about the Sprint announcement – and the advantages of outsourcing for both large and small carriers. To listen to the INOC podcast click the audio player below:

According to the Wall Street Journal, Sprint Nextel Corp. is in final negotiations to outsource management of its cellular network to Telefon AB L.M. Ericsson and transfer 5,000 to 7,000 U.S. employees to the equipment vendor in a cost-cutting move to help offset Sprint's dwindling subscriber numbers. In response to Sprint Nextel’s news, CEO of INOC Prasad Ravi said, “This is a judicious move for Sprint because it allows them to outsource the support of infrastructure that they are no longer investing in and focus on new technology and deployments, such as WiMAX or LTE.” ]]> http://www.inoc.com/news/2009/05/inoc_comments_on_sprints_annou.php http://www.inoc.com/news/2009/05/inoc_comments_on_sprints_annou.php Thu, 07 May 2009 11:29:42 -0600 24x7 Network Operations Center Monitoring Can Boost Uptime of Wireless, Carrier Technology Infrastructure Northbrook, IL - April 28, 2009 - Circuit outages, power interruptions and limited internal support resources constitute the greatest risks to service delivery for wireless technology and services companies, according to a survey conducted by INOC, a 24x7 Network Operations Center (NOC) and global provider of outsourced NOC monitoring and reporting services for enterprises and carriers, during the CTIA Conference in early April. Nearly 50 percent of survey respondents identified circuit problems as the number-one reason for network, infrastructure or service outages. Circuit outages may originate in network design, equipment and cable quality, and environmental conditions including cable cuts. Just under 30 percent ranked power outages a culprit in wireless downtime. The survey also looked at factors affecting recovery from outages. Sixty percent of those surveyed cited limited support resources as the biggest barrier to reducing mean-time-to-repair. Lack of visibility into infrastructure problems was also cited as an issue. “The ability to pro-actively detect a problem circuit and the subsequent management of the outage plays a significant role in reducing the service impact from the outage,” said Prasad Ravi, CEO of INOC. “In addition, most wireless operators and enterprise organizations are not hiring additional resources to support their expanded subscriber base or increasing technology infrastructure, which can greatly impact mean-time-to -repair.” Fifty-five percent of respondents have in-house NOCs, with an additional 40 percent relying on an outsourced NOC or combination in-house/outsourced solution. For more information on INOC’s wireless uptime survey, listen to the podcast of INOC's CEO Prasad Ravi and Wendie Larkin of Topaz Partners discussing the results.

Media Contact: Topaz Partners Wendie Larkin wlarkin@topazpartners.com (781) 404- 2411 ]]> http://www.inoc.com/news/2009/04/survey_shows_circuit_problems.php http://www.inoc.com/news/2009/04/survey_shows_circuit_problems.php Tue, 28 Apr 2009 09:22:11 -0600 New NOCview2 portal brings visibility at every stage of wireless operations Northbrook, IL and Las Vegas, NV - March 23, 2009- INOC, a 24x7 Network Operations Center (NOC) and global provider of outsourced NOC monitoring and reporting services for enterprises and carriers, today announced the availability of NOCview2 , a custom web portal that provides cross-infrastructure operational visibility for customers of INOC’s outsourced NOC monitoring services. NOCview2, a component of INOC’s iMonitor NOC Services platform, provides complete visibility into networks’ wireless technology support, ensuring uninterrupted operations, capacity and performance management and SLA management. INOC will be demonstrating NOCview2 at CTIA, April 1-3, 2009, Booth #1378. The NOCview2 is a secure web dashboard that provides 24x7 visibility and on-demand data on INOC’s NOC activity. In addition to its superior monitoring capabilities, NOCview2 allows wireless companies and operators to privately brand and customize the dashboard to fit their corporate brand. NOCView2 highlights include: -Shows all active tickets, current resolution status, notifications -Speeds escalations and supports communications -Provides an historical archive of closed tickets -Consolidated, intuitive view of alarms and other events -Provides usage and performance trends over time -Shows device configuration archive and library -Monitors all network and IT assets -Provides standard and customized reporting -Includes troubleshooting tools NOCview2, a component of INOC’s iMonitor NOC Services platform, is built to manage carrier and enterprise technology infrastructures. Together with iMonitor, NOCview2 marks an important step for INOC as a support provider to the wireless ecosystem, providing operational visibility into application platforms, network and security infrastructure, DAS, and backhaul networks. iMonitor’s flexible platform allows INOC to develop custom extensions in response to its clients’ technology support and reporting needs. 24x7 high-availability infrastructure support is available at every point in the wireless ecosystem with INOC’s carrier-class NOC services. To meet the needs of each client, INOC provides custom integration of its iMonitor platform and the NOCview2 web portal. This technology integration support enables INOC to quickly define and implement a comprehensive monitoring solution for non-standard technologies. “Downtime in today’s network operations is unacceptable and customers expect their carriers to provide the highest levels of service and availability,” said Prasad Ravi, CEO of INOC. “iMonitor and NOCview2 are designed to allow us to run efficient and effective NOC operations while giving our customers the visibility they need to make intelligent decisions for running and managing their technology infrastructure with maximum uptime.” ]]> http://www.inoc.com/news/2009/03/inoc_introduces_24x7_infrastru.php http://www.inoc.com/news/2009/03/inoc_introduces_24x7_infrastru.php Mon, 23 Mar 2009 16:34:44 -0600 The Critical Role of Internet Connectivity & Data Services Supporting More than 700 Technical Exhibits at the World’s Largest Medical Assembly Chicago, Ill. - December 2, 2008 – On Sunday, Nov. 30, the Radiological Society of North America (RSNA) and more than 700 exhibitors welcomed nearly 70,000 attendees to their Annual Meeting at McCormick Place in Chicago. During the six days of educational programming and exhibition, the Internet will play a key role in enabling the delivery of several world-wide webcasts, on-line product demonstrations for exhibitors, 300 physician refresher courses, the presentation of more than 1,700 scientific papers and email access for the tens of thousands of physicians and health care professionals who need to stay connected to their offices and patients. Supporting all this activity is a Gigabit Ethernet network that is exclusively designed, erected and monitored for RSNA’s one week show. INOC, a 24x7 Network Operations Center (NOC) monitoring and reporting solutions provider, actively monitors the facility-wide network they designed, tested and deployed to ensure all the applications and services are being delivered at the highest availability possible to attendees and exhibitors. “The reliability of the network supporting the assembly’s activities is critical,” says Steve Drew, assistant executive director of RSNA. “This year, we have expanded the technical exhibition into an additional hall and are introducing myRSNA, a web portal, that allows participants to capture their session notes on their personal notebook computers and more effectively collaborate on the web during the conference. We can confidently launch these new technical resources because INOC provides the expertise we need and delivers 100% availability and uptime on our temporary show network.” The RSNA network (RSNAnet) spans 120 network closets and is built with Gigabit Ethernet technology. Each year, multiple vendors sponsor RSNAnet by providing equipment. This year, INOC obtained equipment from Juniper, Extreme, Fortinet, and Blue Coat. “RSNAnet’s infrastructure design is reviewed every year to ensure that it can deliver the high availability and performance needed for RSNA’s annual meeting,” says Prasad Ravi, chief executive officer at INOC. “Top-notch technology allows INOC to deploy a very high performing network that supports the unique needs of RSNA.” Before the show begins, INOC designs and builds the network infrastructure at a remote location and tests each connection before the equipment is installed at the convention facility. Hot staging helps INOC identify and eliminate potential problems in advance and accelerates problem resolution during the show. INOC also builds a temporary NOC at the convention facility to monitor and manage the network during the day; the INOC NOC in Madison, Wis. takes over during the night. INOC uses its proprietary software and reporting tool, iMonitor, and implements detailed processes and procedures for monitoring and managing the network 24x7 to ensure high availability and uptime. ]]> http://www.inoc.com/news/2008/12/no_time_for_network_downtime_a.php http://www.inoc.com/news/2008/12/no_time_for_network_downtime_a.php Tue, 02 Dec 2008 09:54:37 -0600 Northbrook, Ill., September 30, 2008 – INOC, a 24x7 Network Operations Center (NOC) and global provider of outsourced NOC monitoring and reporting services, is sponsoring the Fall COMPTEL Conference’s Deal Center. The Fall COMPTEL conference is a key meeting venue and educational forum for the nation’s leading service providers. Attendees gather on a bi-annual basis to network and meet potential supplier partners who can help them improve the effectiveness of their voice, video, and data offerings and the development and deployment of next-generation, IP-based networks and services. “Several of our clients and partners are active COMPTEL participants,” says Prasad Ravi, chief executive officer of INOC. “We’re proud to be a sponsor for this important industry event.” http://www.inoc.com/news/2008/09/inoc_sponsors_fall_comptel_con.php http://www.inoc.com/news/2008/09/inoc_sponsors_fall_comptel_con.php Tue, 30 Sep 2008 11:00:42 -0600 Northbrook, Ill., August 27, 2008 – Cyber Development Group International (CDGI), the market leader in enterprise data centers, selected INOC to provide 24x7 Network Operations Center (NOC) services and Advanced Network Engineering support for two of its Tier 3 Data Centers located in Mount Prospect, Ill. INOC was initially contracted to support CDGI’s first data center which opened in 2007 and most recently was contracted for a second 81,000 square foot data center scheduled to open this summer. INOC’s engineering team worked with CDGI to design an IP and Ethernet network service that exceeds customers’ requirements and also implemented INOC’s 24x7 NOC service to ensure immediate management of IT incidents around the clock. INOC’s NOC service includes a 24x7 service desk, 24x7 monitoring, incident and problem management, web-based reports and redundant NOC facilities. “We guarantee that our customers will receive the highest uptime (99.999%) Service Level Agreement (SLA) for technology infrastructure in the world,” says Al Thomas, chief network operations officer at CDGI. “We chose INOC because they have an excellent reputation and expert engineering and NOC staff. But more importantly, INOC is extremely collaborative, flexible and willing to customize their service which helps us be innovative in our approach to deliver the highest levels of availability to our customers.” CDGI is an end-to-end Tier 3 [2n+1] High Density [20kw per rack] design/build/monitored American Power Conversion Corp (APC) InfraStruXure™ “Blade Ready” Data Center. CDGI fully integrates the power, cooling, rack, management and services within a complete on-demand architecture. CDGI provides fully redundant Internet access to data center customers with high network capacity and 95 percentile billing. CDGI’s customers, which include some of the world’s top hedge funds and law firms, require the highest levels of availability and performance. INOC provided CDGI with an advanced IP routing design that automatically fails over should a carrier’s service or hardware fail or CDGI’s hardware fails. To provide even greater assurance, INOC’s NOC monitors CDGI’s IT infrastructure and provides reports on active trouble tickets, resolution status, notifications and escalations as well as CDGI’s network and IT infrastructure usage and performance trends. “We are privileged to be business partners with CDGI and to have the opportunity to help them deliver a redundant and highly reliable data center service offering,” says Prasad Ravi, chief executive officer of INOC. “We strive to provide great customer service and collaboration. Our value-add is an integrated service that leverages best practice processes, proprietary software with robust reporting and talented people available to address our customers needs 24x7. As a result, we can deliver highly customized NOC services and Advanced Network Engineering Support to meet customers’ unique needs.” About Cyber Development Group International (CDGI) Cyber Development Group International offers the capability to customize dedicated and secure Tier 3 or Tier 4 data center facilities on a lease or purchase basis. Each data center is customized to the customer’s specific requirements based on the Uptime Institute’s Tier Standardization. CDGI offers single-level facilities from 1,000 to 100,000 square feet supporting fully-autonomous, raised floor Tier 3 / Tier 4 data center space with separate slab-to-slab demising of all walls. CDGI’s world-class data centers offer unsurpassed security, scalability and engineering support delivering a 99.999% uptime Service Level Agreement (SLA) for High Density [10kW+ per rack] data center facilities to 20 kW+. For more information on CDGI and its services, visit www.cyberdevgroup.com. http://www.inoc.com/news/2008/08/cyber_development_group_intern.php http://www.inoc.com/news/2008/08/cyber_development_group_intern.php Tue, 26 Aug 2008 14:49:43 -0600 http://www.inoc.com/library/white-papers.php ]]> http://www.inoc.com/news/2008/04/inoc_publishes_white_paper_on_1.php http://www.inoc.com/news/2008/04/inoc_publishes_white_paper_on_1.php Tue, 29 Apr 2008 12:05:44 -0600 Northbrook, Ill., April 15, 2008 – Transforming communication quality and confidently delivering an integrated business communication solution 24x7 is what Ayalogic will deliver to customers with the support of its new partner INOC. Ayalogic, an innovative provider of integrated voice communications platforms, has selected INOC as its solutions partner for 24x7 NOC monitoring. INOC, a global NOC Monitoring solutions company, will provide Ayalogic a 24x7 service desk, 24x7 monitoring, incident and problem management, web-based reports and redundant NOC facilities. “We want to redefine the way businesses communicate and essentially improve the quality, reliability and effectiveness of our client/server software solution,” says Mike Rojas, chief executive officer for Ayalogic. “So we sought out a partner that will monitor our IT infrastructure, provide comprehensive visibility into our networks and deliver the expertise and high caliber customer service that we demand of ourselves to serve our customers.” Currently, INOC monitors Ayalogic’s servers and applications and provides 24x7 visibility into infrastructure and support activity through its proprietary reporting portal, iMonitor. iMonitor brings together all the information needed about IT infrastructure in real-time — assets, usage, performance, and NOC support activity — so customers can make intelligent decisions for running and managing their data and voice infrastructure with maximum uptime. “Ayalogic is on the forefront of delivering business communication software solutions that demand high availability and we are excited to support their infrastructure with our NOC services”, says Prasad Ravi, chief executive officer of INOC. “Our NOC ensures that events and incidents on Ayalogic’s IT infrastructure are monitored and tracked 24x7 for maximum service availability.” About Ayalogic Ayalogic, Inc. created Qmunicate™, a patent-pending business communication software solution that is redefining the communications industry. Headquartered in Akron, Ohio, the company was founded in March 2002 by Mike Rojas, a serial entrepreneur and former NEC executive with more than 28 years of experience in the computer and telecommunications software industries and eight patents to his name. For more information on Ayalogic, please call 330-253-2700 or visit www.ayalogic.com. http://www.inoc.com/news/2008/04/ayalogic_selects_inoc_to_provi.php http://www.inoc.com/news/2008/04/ayalogic_selects_inoc_to_provi.php Fri, 18 Apr 2008 16:08:10 -0600