White Papers
Empowering the IT Support Manager
Improving Productivity and Uptime with a Tier 1 NOC
Prasad Rao
May 2008
Abstract:
A well-organized IT infrastructure support system can help enterprises and service providers improve IT staff productivity and retention while simultaneously increasing uptime and providing a better end-user experience. The use of a tiered support structure containing a 24x7 Network Operations Center (NOC) can help IT Support Managers cost-effectively address their IT support needs by leveraging lower-cost first-level (Tier 1) support.
The use of a tiered support structure containing a 24x7 Network Operations Center (NOC) can help IT Support Managers cost-effectively address their IT support needs by leveraging lower-cost first-level (Tier 1) support.
- Prasad Rao
About The Author
Prasad Rao, Chief Operating Officer, INOC, has 19 years of experience in
operations, finance and business development. Prasad has a record of
improving profitability and productivity through methods analysis, work
measurement and automation. He is foundation certified in ITIL, is a member
of the itSMF and is actively involved in process development. Prasad holds a
M.S. in Industrial Engineering from the University of Illinois at Chicago
and a B.Tech. from the Indian Institute of Technology, Madras.